SupportIntermediaten8n template

n8n Support Ticket Triage Workflow: a free n8n template.

Every ticket auto-tagged by topic, priority, and mood. Easy ones get a drafted reply.

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What it does

Your inbox should sort itself. This workflow reads every support ticket and tags it by topic, priority, and the customer's mood. The easy ones arrive with a reply already drafted, so you approve and send. The hard ones jump the line so nobody angry waits. You clear support in half the time without a single ticket slipping. Importable n8n JSON with setup sticky notes on every node. Add your keys and run it.

Inside the workflow: 17 nodes

  1. 01New Ticket WebhookWebhook
  2. 02Config (EDIT ME)Set
  3. 03Normalize TicketCode
  4. 04Test Mode?If
  5. 05Mock AI Triage (test mode)Set
  6. 06AI Triage (OpenAI)Http Request
  7. 07Parse AI TriageCode
  8. 08Route CategorySwitch
  9. 09Draft Reply From KBCode
  10. 10Draft Ack ReplyCode
  11. 11Build Slack AlertCode
  12. 12Send Auto Reply (add your email node)No Op
  13. 13Queue for Human (add your helpdesk node)No Op
  14. 14Ping Slack (add your Slack node)No Op
  15. 15Build Log RowCode
  16. 16Log to Google Sheets (add your Sheets node)No Op
  17. 17Respond With SummaryRespond To Webhook

Questions

Do I need to code?
No. n8n Support Ticket Triage Workflow is an importable n8n JSON file. Every node carries a sticky note that tells you what to set.
How do I import it into n8n?
Open n8n, press the three dots menu, pick Import from File, and select the JSON. Then follow the sticky notes.
What do I need to run it?
A free or paid n8n instance. The workflow has a Config node for your values and a test mode that runs with zero external credentials.
What does it cost?
Nothing. You trade your email for the download, and I send the file plus the setup guide.
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